• Welcome

    Welcome

    To Fusion Airspares Ltd. An aircraft spares company based in the UK with stock located at London Heathrow Airport and a dedicated customer service team.
    We are a small company that is flexible, competitive and passionate.
    Products include rotables, consumables, chemicals and raw materials our services include...
     

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  • Customer Service

    Customer Service

    Our commitment to our customer service code of conduct is embraced by our staff to help our customers

     

     

     

     

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  • AOG 24/7 support

    AOG 24/7 support

    Aircraft On Ground support to deliver on time anywhere in the world

     

     

     

     

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  • Products and Services

    Products and Services

    Rotables and consumables, Exchanges, Sales and Loans to keep you flying




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Customer Service

At Fusion Airspares Ltd our staff are trained and committed to our customer service code of conduct which has become the core principle our customers expect. Fusion Airspares Lt key aim is to provide "Customer Focused Solutions" though the princibles and and objectives to demonstrate a commitment to operational and customer focused activities.

Fusion Airspares Ltd customer service code of conduct, we aim to;

  • Build positive customer relationships on every level possible.
  • Embrace and drive better customer service though constant customer feedback.
  • Be passionate and determined in everything we do for the customer.
  • Try to listen and understand customer needs.
  • Adopt an intergrated or systems based approach to managing all operational activity that incorporates quality, health and safety, business continuity, enviromental and social responsibility as required.
  • Ensure all asscociates and suppliers meet regulatory compliance and are competent to perform their support effectively and safeky
  • Continually enhance working practices against the principles and requirements of the Quality Management Standard ISO9001.
  • Continued professional development and nuturing working relationships with industry specialists.

These goals are embedded in our ISO 9001 standard quality objectives.

Where we do not always these goals right, we would like to hear from you so please contact us so we can makes changes if needed and grow with our customers.